All Brightline Global Institute course, certification, and digital training purchases are final and non-refundable.
Because learners receive immediate access to digital educational content, course materials, assessments, and other program resources after purchase, Brightline Global Institute does not provide refunds for change of mind, failure to complete a course, dissatisfaction after accessing course content, or a learner’s decision not to continue a program.
Learners are encouraged to review the course description, curriculum, requirements, intended audience, and pricing before completing a purchase.
Duplicate or Incorrect Charges
If you believe you were charged more than once for the same purchase or that a billing error occurred, please contact Brightline Global Institute so the transaction can be reviewed.
Verified duplicate or incorrect charges may be corrected or refunded as appropriate.
Technical Access Issues
If you experience difficulty accessing a course you purchased, please contact Brightline Global Institute for assistance. Technical access issues will be addressed through troubleshooting or restoration of access and do not, by themselves, constitute eligibility for a refund.
Corporate and Team Purchases
Brightline for Teams and other organizational training purchases are also final and non-refundable once access, enrollment seats, or training services have been provided or activated.
Contact
Questions regarding a purchase or billing issue may be submitted to:
Brightline Global Institute
info@brightlineglobalinstitute.com